Return & Refund Policy

At Sezora, we truly value your trust and satisfaction. Every order is packed with care, but if something goes wrong, we have a fair and transparent return & refund process to make things right.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • You received a damaged, defective, or wrong product.

  • The return request is made within 5 days of delivery.

  • The product is unused, unopened, and in its original packaging.

⚠️ Please note: Products that are opened, tested, or used cannot be returned due to hygiene reasons.

2. Proof Requirement

To ensure a quick resolution, we require a clear unboxing video as proof. The video must show:

  • The sealed package before opening.

  • The shipping label on the package.

  • The complete unboxing process without cuts or edits.

This helps us verify your claim and prevents misuse of the return policy.

3. Non-Returnable Items

  • Opened or used perfumes, testers, and samples.

  • Products damaged due to mishandling or negligence.

  • Items returned without original packaging or missing accessories.

4. How to Request a Return

Contact our support team within 5 days of receiving your order via Sezoraindia@gmail.com or 9711309200.

Please provide:

  • Your order ID

  • Details of the issue

  • The unboxing video

Once your request is verified and approved, our team will arrange the pickup (where available) or guide you on how to ship the product back.

5. Refund & Replacement

After inspection, if the return is approved, you can choose between:

  • A replacement of the same product, or

  • A full refund

Refunds are initiated within 7–10 business days after product inspection and credited to your original payment method.

For Cash on Delivery (COD) orders, we will request your bank account details to transfer the refund securely.

6. Important Notes

  • Returns without proper proof (unboxing video) will not be accepted.

  • We do not provide refunds for orders refused at the time of delivery without a valid reason.

  • In rare cases of courier delays, returns/refunds may take longer, but we will keep you updated throughout the process.

Our Commitment
We want you to shop with confidence at Sezora. Our policies are designed to protect both our valued customers and the quality of our products. If you ever face an issue, our support team is here to resolve it quickly and fairly.

Contact Us Anytime:
📧 sezoraindia@gmail.com | 📞 9711309200